We understand that life can sometimes throw unexpected curveballs, and you may need to reschedule or cancel a session. Here's how our policy works: If you provide us with at least 48 hours' notice, we'll be more than happy to help you reschedule or cancel your appointment, minus a €15 processing fee. However, please note that we have a no-refund policy for cancellations or no-shows. This is because last-minute cancellations can be challenging to fill with another client. If you need to cancel without sufficient notice, you will still be charged for the session. We appreciate your understanding.

Our team conduct the majority of their sessions online using Google Meet, a user-friendly platform. To start your online session, simply click the provided link, and you'll be instantly connected to your appointment.

For those interested in in-person sessions, a limited number of our providers offer this option. You can arrange an in-person session directly with your chosen team member. However, please note that all payments, including those for in-person sessions, should still be made securely through our website.

Google Meet is the most straightforward platform for online sessions (in our opinion!). Once your appointment is scheduled, you'll receive a link to your session. At the scheduled time, simply click the link, and you'll be connected to your session with ease.

If you have any questions or encounter any difficulties, don't hesitate to reach out to us. We're here to ensure your online sessions run smoothly.

Each of our services and service providers has unique rates, which can be easily viewed when booking a session. Alternatively, we're here to talk you through the pricing details during our consultation call. We believe in transparency and making sure you have all the information you need.

If you're wondering whether your health insurance covers the cost of sessions, we recommend checking with your provider. Coverage can vary depending on your specific insurance package. Rest assured, you'll always receive a detailed receipt after your session. If your insurance covers our services, you'll have the necessary proof to submit your claim.

If you're a Therapist, Coach, or Career Counsellor interested in working with us, we'd love to hear from you! Please reach out to us at hello@theheadoffice.ie to initiate the conversation. We're always open to collaborating with dedicated professionals who share our passion for helping individuals on their personal and professional journeys.

Trust is a fundamental aspect of the client relationship. Therefore, all sessions are treated with the utmost confidentiality. However, certain situations may require a therapist or coach to consider breaking confidentiality to ensure your safety or the safety of others. Your therapist or coach will explain their approach to confidentiality during your initial session, addressing any questions or concerns you may have.